FAQs


WHERE DO YOU SHIP FROM?

Ecmln works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...think of us as a one-stop shop destination for the most popular products. :) Because of this, your order can be shipped anywhere from US, China, etc via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 2-7 working days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

Orders from the US: Delivery date and time are approximately 10-25 working days (usually takes only 12 - 14 working days) from shipping date (depending on how strict the Customs in your State is).

Orders from outside the US: Delivery date and time is approximately 15 to 60 days from shipping date (depending on how strict the Customs in your Country is).

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

Please check refund amount here: Ecmln Refunds & Exchanges.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

See more about our return policy here:  Ecmln Refunds & Exchanges.

We do not refund shipping cost. Return shipping is to be paid by the Buyer.

How do I set my shipping address? 
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order? 
Please be advised that in very small instances, we can change your shipping address within the next 6 hours of your order. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive? 
All items in store take 2-7 working days to process. And depending on your location, can take 10-40 days to be delivered. 
Once the order has shipped, we will email your tracking information on the next day as tracking information becomes available 24-48 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order? 
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

Can I use several discount codes in one order? 
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order? 
If something is still missing, please contact us immediately at ecmln@ecmln.com

SHIPPING & CUSTOMS

When will my order be processed? 
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 2-7 working days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.

How will my order be shipped? 
For shipping methods, please read here .

Will I be charged with customs and taxes? 
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Is my order eligible for free shipping? 
Free shipping can be applied to orders that are part of our free shipping promotions excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

RETURNS

How do I return an item? 
If you are not happy with your purchase and wish to return an item, please contact us within 48 hours from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns? 
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged? 
Please contact us within 48 hours from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process? 
Processing returns may take up to 14 working days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund? 
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-10 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.